Author: editor

Voice AI agents gradually transition from experimental projects to everyday operations. Sales and customer support departments are both affected. These agents can clarify customer needs, schedule consultations, and forward complex inquiries to employees. Even so, the scale of implementation doesn’t necessarily guarantee cost savings. Data from 2026 shows a simultaneous increase in the use of voice AI and a noticeable gap between expected and actual results. Businesses need to understand which processes truly benefit from automation. AI Voice Agent Adoption According to a joint study by AVOXI and Metrigy, released in September 2026, 55% of surveyed companies already use voice…